Product Return Policy
Refunds and Returns
Boat Lift Helper is committed to providing a high level of customer service to its customers and understands that at times, a sold product may not meet the required needs or standards and need to be returned. We promise to do our best to deliver excellent product and great customer service and rest assured to make right any hiccups along the way. That being said we will accept returns and exchanges for items purchased based on the following requirements.
RETURN & EXCHANGE POLICY
RESTOCKING FEE
Returns for refund are subject to a restocking fee. Up to a 20% restocking fee can be added if an item is returned.
Product is returned within 30 days of receiving order.
Unopened items returned in the original condition as shipped.
Wrong item shipped or item does not match what was purchased. Restocking fee does not apply.
At miminum, unopened, unused returns will be subjust to a 3% restocking fee plus the cost of the initial shipping.
AMAZON Wheel Kit Returns. All Amazon unused wheel kits returned will have a 20% restocking fee.
The following items may be denied for returns:
Non-defective items that are returned opened.
Non-defective items that are shown to have been used and installed.
Non-defective special orders items.
Non-defective items that are a specific size and/or color will have a 20% restocking fee as these are made to order items.
We do NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be no restocking fee and NO charge for a return label, provided the item is returned with the return policy time period.
NON-RETURNABLE ITEMS
Return for refund may be denied for any of the following reasons:
Items that are weathered or discolored.
Items that are damaged, missing pieces or show signs of misuse.
Items that are returned after 30 days from shipping date.
Items that are custom and are non-standard products or made to order.
RETURN SHIPPING & PACKAGING
Be sure to package the item appropriately according to the packaging requirements by your selected shipping courier. Boat Lift Helper is NOT responsible and will NOT reimburse for products that are damaged or lost in transit when shipped back. Please package and insure the returning merchandise for the appropriate value. Ship the item via a courier of your choice to the address below. Packages must be returned prepaid, Boat Lift Helper will NOT accept and COD deliveries or shipments.
Return Address:
Boat Lift Helper
Donnie Mans
9205 County Road 19
Loretto, MN 55357
REFUNDS
Refunds will be issued once the product has been received, inspected and authorized for a refund. Refunds can be mailed by check or in the original form of payment or if requested credit towards your account for future purchase and or replacement product/s.
**Note: due to high credit card charge back fees with various merchants Boat Lift Helper has the discretion to issue your refund in a different form than which you originally paid (ex. Customer paid by credit card and may be refunded with a check).